The Web Help Desk software solution offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Key Help Desk Software Features:
% Web-based Help Desk Software Solution
Customer Service Web Portal
Incident & Problem Management
Email-to-Ticket Conversion
Asset Life Cycle Management
Change Management (Approval Workflow)
Two-Way E-Mail Correspondence
Service Level Agreement (SLA) Alerts
Knowledge-base Management
LDAP / Active Directory Synchronization
Customer Satisfaction Survey Management
Reporting Included
Server Licensed or ASP Hosted Options
Help Desk Software Integration:
Apple Remote Desktop
LANrev Client Manager
JAMF Casper Suite
OS X "Screen Sharing" App
LDAP (Lightweight Directory)
Microsoft Active Directory
The Web Help Desk Software: All of the feature, none of the hassles.
Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.
Changes in this version:
- Added: Introduced the Web Help Desk Lite Edition - Added: Trial mode now supports real-time toggling between "Lite" and "Pro" editions. - Added: Help Desk Software Integration with: Windows Remote Desktop, Apple Remote Desktop, LANrev Client Manager, and JAMF Casper Suite
System requirements:
Mac OS X 10.4 or later, Linux, or Solaris 8 :: Java 5, Standard Edition
( By MacsDesign Studio LLC - Web Help Desk Software for Mac OS X Publisher )