The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.
Key Help Desk Software Features:
% Web-based Help Desk Software Solution
Customer Service Web Portal
Incident & Problem Management
Email-to-Ticket Conversion
Asset Life Cycle Management
Change Management (Approval Workflow)
Two-Way E-Mail Correspondence
Service Level Agreement (SLA) Alerts
Knowledge-base Management
LDAP / Active Directory Synchronization
Customer Satisfaction Survey Management
Reporting Included
Server Licensed or ASP Hosted Options
Help Desk Software Integration:
IPhone App - search: Web Help Desk Mobile
LDAP (Lightweight Directory)
Microsoft Active Directory
Windows Remote Desktop Connection
Apple Remote Desktop
Absolute Manage
JAMF Casper Suite
OS X "Screen Sharing" App
Email-to-Ticket Conversion
SMTP, IMAP, POP3
The Web Help Desk Software: All of the feature, none of the hassles.
Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.
Changes in this version:
Major Release Features Added
System requirements:
Mac OS X 10.4 or higher
( By Web Help Desk Software - Web Help Desk Software for Mac OS X Publisher )
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